Shipping Policy

Diamond Art World® (“we,” “us,” or “our”) operates the website https://diamondartworld.com. By placing an order through this website, you agree to the terms outlined below. This Shipping Policy is intended to set clear expectations regarding order processing, shipping, delivery, returns, and related matters.

1. General

All orders are subject to product availability.

We make every effort to maintain accurate inventory information on our website. However, occasional stock discrepancies may occur, and we may be unable to fulfill all items in your order immediately.

In this case, we will ship the available items and contact you regarding the remaining items. You may choose to wait until the backordered items are restocked or request a refund for those items.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of the order and its delivery destination.

Shipping charges are collected at the time of purchase. The amount displayed at checkout is the final shipping cost charged to the customer.

3. Returns

3.1 Returns Due to a Change of Mind

Diamond Art World® accepts returns due to a change of mind when the return request is submitted within 14 days of receiving the item.

Returned products must be unused, in resellable condition, and in their original packaging.

Customers are responsible for arranging and paying for return shipping. Once the returned items have been received, inspected, and accepted, the value of the returned products will be issued as store credit for a future purchase.

We will notify you by email once the store credit has been processed.

Original shipping charges are non-refundable.

3.2 Warranty Returns

Diamond Art World® will honor valid warranty claims submitted within 90 days of receiving the items.

Customers must initially pay the return shipping costs. These costs will be reimbursed if the warranty claim is approved.

Once the returned items have been received, we will normally process the warranty claim within seven days.

After the claim has been approved, you may choose one of the following options:

(a) a refund to the original payment method;
(b) store credit; or
(c) a replacement item, subject to availability.

4. Delivery Terms

4.1 Domestic Transit Times

Domestic shipments are generally in transit for 5–10 days.

4.2 International Transit Times

International shipments are generally in transit for 5–10 days. Actual delivery times may vary depending on the destination and selected shipping provider.

A more specific delivery estimate may be displayed at checkout when available.

4.3 Dispatch Times

Orders placed before 12:00 p.m. SGT (UTC+08:00) will normally be dispatched on the same business day. Orders placed after this time will normally be dispatched on the following business day.

Our warehouse operates Monday through Friday during standard business hours and is closed on national holidays. When closures occur, we will take reasonable steps to minimize shipping delays.

4.4 Changes to the Delivery Address

We can update the delivery address at any time before the order has been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

4.5 P.O. Box Shipping

Diamond Art World® can ship to P.O. box addresses using postal services. Courier delivery is not available for these addresses.

4.6 Military Address Shipping

We can ship to military addresses using USPS. Courier delivery services are not available for military addresses.

4.7 Out-of-Stock Items

If part of an order is out of stock, we may dispatch the available items first and send the remaining items separately once they are back in stock.

4.8 Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment with the shipping provider.

5. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link by email.

The tracking information will allow you to follow the shipment based on the latest updates provided by the shipping carrier.

6. Parcels Damaged in Transit

If a parcel appears to have been damaged during transit, please reject the delivery where possible and contact our customer service team.

If the parcel was delivered while you were not present, please contact us as soon as possible for further instructions.

7. Duties and Taxes

7.1 Sales Tax

Applicable sales tax is included in the product price or calculated and displayed during checkout.

7.2 Import Duties and Taxes

Import duties and taxes applicable to international shipments are included in the purchase price. The treatment of duties and taxes may vary depending on the destination country.

8. Cancellations

You may request an order cancellation at any time before the order has been dispatched.

If the order has already been dispatched, please refer to our Refund Policy for the available return and refund options.

9. Shipping Insurance

Parcels are insured against loss or damage up to the amount covered by the shipping provider.

9.1 Parcels Damaged in Transit

We will process an approved refund or replacement after the shipping provider has completed its investigation into the damage claim.

9.2 Parcels Lost in Transit

We will process an approved refund or replacement after the shipping provider has completed its investigation and officially declared the parcel lost.

10. Customer Service

For questions regarding shipping, delivery, returns, or an existing order, please contact us at support@diamondartworld.com.